Refund and Returns Policy
At Hangsine Textile, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and obligations.
2. Returns
2.1 Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Items must be returned within 30 days of the purchase date.
Proof of purchase (receipt or order number) is required for all returns.
2.2 Non-Returnable Items
Sale items
Gift cards
Custom-made or personalized products
Items that have been used, altered, or damaged
3. Return Process
3.1 How to Initiate a Return
Contact our customer service team at our Email id and Mobile Number to initiate a return.
Provide your order number, the reason for the return, and any supporting details.
Our customer service team will provide you with a return authorization and instructions on how to send your item back.
3.2 Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
4.1 Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4.2 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at our Email id and Mobile Number, and we will provide instructions on how to proceed.
Copyright 2024 © Hangsine Textile. All Rights Reserved.
